Frequently asked questions

Question

How do I add you to my safe list or address book?

Answer

Help adding us to your safe list or address book


As all major email providers and software use spam filtering software to protect your inbox the surest way of never missing an email from daviddyersaddles.co.uk is to add us as a trusted sender or contact in your address book. This is known as whitelisting.

If you have recently noticed a lack of expected communication from David Dyer Saddles this may have been because it was mistakenly sent to your spam folder. Please open your spam folder look for it there, open it and mark it as "not spam"...
If on the other hand you no longer wish to receive our news of offers & promotions please send us an email with "unsubscribe" in the subject line to: sales@daviddyersaddles.com, and you will never receive our email marketing again.


For detailed instruction on how to add daviddyersaddles.co.uk email to your safe list, please click on the service you use to access email.



Web-based mail AOL, AOL Web Mail, Yahoo, Hotmail Live, Windows Live and MSN, Gmail, Earthlink, AT&T, Comcast
Email Programs: Outlook 2003 (or higher), Mozilla Thunderbird, Blackberrys,
Spam Filters: Norton AntiSpam, McAfee Spamkiller, Barracuda Networks, Trend Micro PC-Cillin, Cloudmark SpamNet, CA Anti Spam, Mailblocks, MailShield, MailWasher, Oddpost, SpamAssassin, SpamFighter, ChoiceMail, SpamButcher, Spameater Pro Spam Inspector, Spam Interceptor, SpamPal, Spam Sleuth, Other providers are below

AOL

To make sure email gets delivered to your AOL inbox, you must add the email address or corporate domain of the sender to your Address Book or Custom Sender List.
Click the "Spam Controls" link on the lower right side of your inbox screen.
When the "Mail & Spam Controls" box appears, click the "Custom sender list" link.
Choose the "allow email from " option.
Add the domain or email address you would like to receive mail from, then click "Add"
Click "Save"
AOL Web Mail

If using AOL web mail replying to an email from will also work.
Email from that domain will now be delivered straight to your Inbox.
Yahoo! Mail back to top
If you’re not receiving email you are expecting, there are two things you can do:
Use the "Not Spam" button in your Bulk folder.
Create a filter to automatically send email from certain domains to your Inbox. This is the only way to really ensure delivery.
Report as "Not Spam"
- Check your Yahoo! Bulk folder
- If you see the email from , highlight it and click "Not Spam"
- This does not guarantee that your mail will be delivered in the future, but it does help.
Create a Filter

Click "Options" in the top right navigation bar
Select "Mail Options" from the list that drops down
Choose "Filters" located on the left side of the page
Click the "Add" button on the Filters page
Choose the field you want to match in the incoming message. For example, "header" or "to".
Choose the criterion by which you want a match to be made, such as "contains"
Enter the text string to compare. For example: from
Choose the destination folder to which you would like the message delivered. For example: Inbox
Hotmail Live, Windows Live and MSN back to top
In the new Hotmail you must "Mark sender as safe" to enable hyperlinks even in text emails and images in HTML emails.

Entering the email contact in the address book or contacts no longer whitelists the sender
To ensure messages from specific email addresses are not sent to your Junk Email folder, you can do one of two things:
Check the "Junk" folder if you do not see the in your inbox
Click the "Mark as safe" link
Add to your Safe List
Mark Sender as Safe
Attachments, pictures, and links in this message have been blocked for your safety. Show content
-
From: You may not know this sender. Mark as safe | Mark as unsafe
Sent: Thu 6/14/07 12:00 AM
Reply-to:

Click "Show content" to view the body of the email if it contains images and HTML
Click "Mark as safe"
will now be added to your list of "Safe senders"
Manually Add to Safe List

Click "Options" in the upper right corner of your Hotmail screen
In the Body of the page under "Junk e-mail" click the link "Safe and blocked senders"
Click the link "Safe senders"
Enter the email address ""
Click "Add to list"
Gmail back to top
To make sure email gets delivered to your inbox, you must add the email address to your contacts list.
Click the drop down arrow next to "Reply" in the upper right side of your inbox screen.
Click the "Add to Contacts List" from the list that appears.
You will now see appear under the link "Contacts" on the left side of the page.
Click the link "Contacts" and the in the "Search Contacts" form field.
Now you can select to move to a contact list of choice and edit any details.
Outlook 2003 (or higher) back to top
Because of the various email platforms that can work with Outlook, it is tricky to tell you how to recieve all email to your Outlook inbox. We can tell you, however, how to make sure you can see all the emails you receive as they were intended to be seen - with images. If a company is not in your address book or "Safe Sender" list, your HTML images will not display.
To have HTML display correctly, users can:
Change their automatic download settings
Add sender to your address book
Add your email or domain to their approved sender list
To change settings:
Right click on a non-displaying image in an HTML email
Choose "Change automatic download settings" option
When the popup comes up, uncheck the first box in the list that says "don’t download pictures or other HTML content automatically
Click "OK"
To add sender to address book:
Open the email
Right click on the from address
Choose "Add to contacts" option
To add domain to safe sender list:
Right click on a non-displaying image in an HTML email
Choose "Add the domain to the safe sender list" option
Earthlink

If you are not receiving email at Earthlink, there are two actions you can take.
Check "Suspect Email" folder
Add to your address book
With Earthlink, if you have SpamBlocker turned on, suspect messages are automatically send to your Suspect Email folder if the domain is not in your address book.
Suspect Email Folder

While in the "Suspect Email" folder, if you see ...
Select the "Move to Inbox and Add Contact" option from the pull down menu.
This will add to your Address Book for future email delivery assurance.
Address Book Inclusion

Open the email.
Click "Add to Address Book" in the email header.
Use the "Address Book Editor" to verify the sender's contact details and click "save."
Fill in as the email address of the sender.
Any mail sent with the same domain (right of the @ sign) will now be delivered to your Inbox.
AT&T

Open the email message from the sender you want to add to your address book.
Click on the "Save Address" link (below) next to the "From Address.
Check the "Add to Contacts" box (below) and click "Save.
Comcast back to top
Click on the [Save Address] link at the top of this message (it's next to From Address).
For the field titled First Name, please enter
Then click Save Entry and you're all done.
BlackBerrys

Scroll up to the message header
Get to the field where their name is listed, click the Berry button and then click Show Address
Select and copy that to the clipboard
Go into Address Book and find the user
Select Save
Click to edit it, and then click the Berry button to add another email address
Paste it in and click Save
Mozilla Thunderbird

Click the Address Book button
Make sure the Personal Address Book is highlighted
Click the New Card button. This will launch a New Card window that has 3 tabs: Contact, Address and Other
Under the Contact tab, copy and paste the "From" address, into the email dialogue box
Click OK
Norton AntiSpam

Start up Norton AntiSpam
Click the Status & Settings tab
Click AntiSpam
Click Configure
Click Allowed List tab
Click Add button
In the 'Email Address' box, enter
Click OK
Click OK
Trend Micro

If you received an email message that was incorrectly moved to the Spam Mail folder by the Anti-Spam Toolbar you can prevent this from occuring in the future.
The Anti-Spam Toolbar detects spam by looking for certain keywords in the email's subject or body and matching it with the anti-spam pattern file. Occasionally, it may detect what you consider legitimate email as spam.
To prevent this from occurring you can do either of the following:
Add the sender to the list of Approved Senders
Decrease the Spam Email Filter Strength
Note: You can also select the email and click Not Spam to report it to Trend Micro. However, this feature serves only as a reference when we develop our spam database, and it may not have an effect on how the toolbar detects spam.
Add the sender to the list of Approved Senders
Open Microsoft Outlook or Outlook Express.
Click the Spam Mail folder then select the legitimate email detected as spam.
Click Approve Sender on the toolbar.
Click Yes when the confirmation message appears.
Decrease the Spam Email Filter Strength
Open Microsoft Outlook or Outlook Express.
Click Trend Micro Anti-Spam then click Settings.
On the Spam Filter tab, move the slider bar to select a lower filter strength.
Click OK to save your settings.
McAfee Spamkiller

Select Friends from the McAfee SpamKiller sidebar.
Click Add a friend.
Make sure All users at a domain is selected under Friend type:
Type the domain name you want to whitelist under Address:
To whitelist all our newsletters, type
Optionally, enter a to help you recognize the domain under Name:
Click OK.
Click OK.
Barracuda Networks

The Barracuda Spam Firewall is a popular spam filtering solution. Barracuda uses several algorithms and processes to determine whether emails are spam. Occasionally, it will mark a legitimate message as spam. There are two methods to whitelist email senders so that the firewall will not quarantine future email.
Whitelist Quarantined Senders
Open your email client. Barracuda should send you a summary each day listing quarantined items. Choose the most recent Barracuda email message.
Locate the email from and the sender email address that you do not want quarantined in the future. Click on the word "Whitelist," which is in green print to the right of the email title. This will open your list in a web browser.
Click the box to the left of the email that you would like to whitelist. At the top of the page, click "Whitelist." Barracuda will not block or quarantine the sender whose email address appears on the whitelist.
Whitelist Senders and Domains
Open your web browser. Navigate to your company's Barracuda firewall homepage.
Click on the "Block/Accept" tab.
Choose "Sender Domain Block/Accept." Enter the domain name from to whitelist. For example, you can enter aol.com to allow all AOL addresses. You may enter a comment to remind you why you allowed this domain. Click "Add."
Click your mouse on the "Email Sender Block/Accept" tab. Enter the email address of an individual sender that you want to whitelist, such as "" Include a comment. Click "Add." In the future, Barracuda will not block emails from this sender.
Cloudmark SpamNet back to top
Select Cloudmark | Options... from the Cloudmark SpamNet toolbar in Outlook.
Click Advanced.
Go to the Whitelist tab.
Click the Add button.
Type:
Click OK.
Click OK.
Click Yes.
Click OK.
Mailblocks

Click the Addresses tab.
Click New.
Type:
Make sure 'Accept Mail From This Address' is selected under Receiving Options.
Uncheck 'Display in People Picker' under Other options.
Click Submit.
Click OK.
MailShield
Click Friends from the toolbar.
Click Add.
Type:
Click OK.
MailWasher

Click Tools, then Blacklist & Friends.
Click Add... on the right, the Friends list side.
Make sure Plain email address is selected.
Type:
Click OK.
Click OK.
Oddpost back to top
Check your 'Probably Spam' folder.
If you see that was incorrectly filtered out
Select it
Click the 'Move to Inbox and Mark as Not Spam' button.
SpamAssassin

Add the following entry to your user_prefs file, which is found in the .spamassassin subdirectory on your web/mail server
whitelist_from
Save the user_prefs file or move the updated copy to your .spamassassin subdirectory.
SPAMfighter

Highlight the email from with the email address to Whitelist.
Click "More" in the SPAMfighter Toolbar and select "Whitelist".
Here you can choose if you want to Whitelist the email address or the whole domain.
To be sure that all emails from people in your Outlook contacts get through to you, you can import and Whitelist them.
To do this, follow these steps:
Click "More" in the SPAMfighter toolbar.
Then "Options"
Then "Filter settings"
Then "Blacklists & Whitelists"
Then "Whitelist email address"
Then "Import".
Select your 'Address Book' and click on "Check all"
Click "Add"
Click "Apply"

If you get a pop-up box offering you to upgrade to SPAMfighter Pro it is because you have exceeded the limit of 100 addresses. You can fix this by buying SPAMfighter Pro or by deleting some of the addresses in your Black/White list. If you want delete addresses, please go to:
Click More" in the SPAMfighter toolbar.
Then "Options"
Then "Filter settings"
Then "Blacklists & Whitelists"
ChoiceMail

Open ChoiceMail
Click on the Senders tab
Choose "Approve another Sender"
Type in the sender email address
Click on OK
SpamButcher

Click the Configure button.
Go to the Known Senders tab.
Click Add under 'Known Good Senders and Recipients'.
Type:
Click OK.
Click OK.
Spameater Pro

Click Filters from the sidebar.
Click the Approved Senders tab.
Click Add Filter.
Type: under Address.
Choose 'Full Email Address' under Address Type.
Select Email Domain.
Click OK.
Spam Inspector

Select Spam Inspector
Then 'Manage Friends List' from either the Spam Inspector toolbar or from the Outlook menu.
Make sure Email is selected under 'Add a New Friend'.
Type:
Click the >> button.
Click Close.
Spam Interceptor back to top
Follow the Trusted link under > Authentication Lists.
Enter the email address:
Click Add.
SpamPal

Click on the SpamPal system tray icon with the right mouse button.
Click 'Add to Whitelist' from the menu.
Type:
Click Add.
Spam Sleuth

Select File, then Configure.
Go to the Friends category.
Make sure Active is checked.
Type: on a line by itself in the entry field.
Click OK.
Other Spam Filters Not List Above.... back to top
If is being filtered, try adding to your Address Book or Contact list.
If messages continue to be sent to your junk folder contact your Wecmail provider or spam filter application support and ask how to whitelist .
View all FAQs

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