Trial Period
All bridles are sold at full retail price with a 2-week trial period.
Condition of Bridles
Bridles may show light signs of wear from previous trials. Each one is checked before dispatch to ensure it is in good condition.
Size Exchanges (Unused Bridles)
If the size is incorrect and the bridle has not been ridden in, we will exchange it for another size without charging a trial fee.
Postage costs will apply for the exchange.
Returns After Use
If you have tried the bridle but it is not suitable, you may return it within the trial period.
A trial fee of 10% of the retail price will be deducted from your refund.
If you would like to try another bridle, you can place a new order separately.
Exchanges After Use
If you wish to exchange your trial bridle for a brand-new version of the same model, we will arrange this once the trial fee has been paid (and stock is available).
Repeat Exchanges
If you wish to exchange a trial bridle for an alternative size or model after it has been used, each new bridle requested will require the trial fee from the previous bridle to be paid before dispatch.
We will cover postage for the first exchange only; further exchanges will incur additional postage costs.
Condition Upon Return
Returned bridles will be inspected. If there is excessive wear or any damage caused during the trial, additional costs may be deducted from the refund.
Packaging for Returns
Customers are responsible for the safe return of trial bridles.
Bridles must be returned in their original packaging.
Damage caused by poor packaging may result in further deductions.
Return Shipping
Customers are responsible for return postage.
We can provide a Royal Mail returns label for £6.00 (this will be deducted from your refund).
Late Returns
Returns made after the 2-week trial period will incur a charge of £5 per day.
Availability
The Bridle Bank scheme is only available to UK mainland customers (unfortunately, not available internationally).