David Dyer Saddles Company Details
Prices & Availability
David Dyer Saddles is one of the largest stockists of saddles in the UK. We stock over 400 saddle representing all the top names in Saddlery, all at very competitive prices. We are members of the British Equestrian Trade Association; BETA, and the Society of Master Saddlers.
All products and services are subject to availability and may be withdrawn at any time, including after you have placed your order. If your order cannot be fulfilled you will be informed and offered an alternative.
Please note our website is not stock controlled
Screen prices include Value Added Tax, where this is applicable.
Prices listed on the website may differ from those in the shop. We regret that we are unable to offer the same discounts on items purchased in store.
Every effort will be made to maintain the prices shown on the website. However, we reserve the right to discontinue any item from those shown and to amend prices when necessary.
Making A Purchase
Five easy steps is all it takes:
1. Clicking on a category of your choice. Then browse through our shop until you find any items you wish to buy. You can also search for a specific product by clicking on the search button above.
2. Once you find a product you wish to purchase simply click the buy button after making any appropriate selections such as size and colour.
3. You will be prompted to confirm your order and specify the quantity required.
4. At this point you can either proceed to the checkout and pay for your chosen product or you can continue to shop. You can add as many items to your order as you desire. At any stage you can view the contents of your order by clicking the view order button.
5. When ready you can proceed to the checkout. At this point you will be asked for a few details that we need to be able to satisfy the order. Payment is by credit card and all prices are in pounds sterling inclusive of VAT where applicable. We accept Visa and Mastercard and Switch. Credit card transactions are secure and are processed on-line.
Whenever possible we aim to despatch goods within 24 hours of receiving the order.
We aim to hold stocks of all major lines illustrated on our website and aim to despatch goods within 1 week of receiving an order. Any items flagged special order only; we will call to confirm details and give an indication of estimated delivery times.
At times of exceptional demand, delivery may be extended, we will inform you accordingly.
Postage terms and conditions on Royal Mail services
With the exception of Special Delivery Guaranteed by 9am, Special Delivery Guaranteed by 1pm and Special Delivery Guaranteed Returns, Royal Mail will aim but do not guarantee to deliver your Items by the delivery times set out in the Parcels User Guide, except that we cannot give any target time for delivery for Items we accept for handing over to BFPO or for delivery to areas listed in the main exclusions in the Parcels User Guide.We reserve the right to amend postage & packing prices as appropriate.
Orders and parts thereof may be cancelled only by the written acceptance by David Dyer Saddles of such cancellation. We reserve the right to charge the purchaser with the amount of any losses or expenses directly or indirectly resulting from such cancellation. If we do not accept the cancellation, we reserve the right to recover the invoice price together with any additional losses incurred. If we have placed a deposit with a manufacturer or supplier in respect of an order, we may require you to reimburse such sum in the event of cancellation.
Sales and Discounts
The Black Friday Sale is for 24 hours and applies to online orders only. It does not apply to any saddles sold by our saddle fitters.
Any sales offered by David Dyer Saddles only apply to new products. Any second hand products will not be included in sales promotions. These offers only apply to website orders, they cannot be used in conjunction with a saddle fitting appointment.
Special orders are orders which have a bespoke element or have been personalised for you or your horse. These orders can not the cancelled or returned without written agreement from David Dyer Saddles. We will always try to cancel the order with the manufacturer, but once the product is in production most special orders can not be cancelled.
Please note that sale saddles are new, but may have minor signs of wear as they may have been used in a saddle fit. Saddles sold as ‘new’ means that they have never been ridden for longer than a trial/saddle fitting. Saddles advertised as ‘new’ does not necessarily mean that they have been manufactured in the year they are being advertised.
Please be aware when purchasing Acavallo Products that these products are sticky, so therefore we advise when trying you use with a saddle cloth closest to the horse. Acavallo Products can not be refunded if they have horse hair on them.
Second Hand Saddles
Commission and Finance
If we are selling your second hand saddle on a commission basis, you should receive either an email estimate or written receipt with the details of the saddle being advertised and the agreed price. Please make sure that you provide the office with your email address and telephone number before leaving a saddle with us or with one of our saddle fitters. We will need this information to contact if you receive an offer on your saddle or if your saddle has been sold.
Standard commission for second hand saddles sold is 25% of the final sale price including VAT. This may be subject to change. Please be aware that it is the seller’s responsibility to make sure we have your accurate contact details including telephone number and email address at all times.
Second hand saddles are not available on finance unless arranged and agreed by the seller. Second hand saddles being advertised as available on finance have an increased commission rate of 30%.
It is your responsibility to inspect any second hand saddle purchased via the website after they arrive and contact David Dyer Saddles via email firstname.lastname@example.org if you believe that the condition or description of the saddle is not in accordance to the advert.
Second hand saddles are not safety checked; David Dyer Saddles is not responsible for the safety of second hand saddles sold via our website. We do our best to ensure that saddles are accurately described on the website and we make checks (external) to ensure saddles are fit for purpose i.e. tree, girth straps and flocking assessment, we do not drop the panel for (internal) checks.
David Dyer Saddles reserves the right to spend up to £50 on any second hand saddle to make them fit for sale. This will be deducted from the final sale price before the commission is taken.
Returns and Collections
Second hand saddles once sold have a 14 day returns period in which customers can cancel their order and return the saddle. Customers who are selling their saddles via David Dyer Saddles must be aware that payment will only be made after the completion of this 14-day period. We recommend that customers contact the office every two or three months to discuss the progress of the sales process.
Should you wish to collect a second hand saddle you have placed with David Dyer Saddles on a sale on commission basis, you may do so at any time providing the saddle is not out on trial or out with one of our saddle fitters. Please allow 7 working days from the date on which you request the return via email@example.com for your saddle being ready for return. If you wish to use our courier service any return postage costs will be your responsibility.
All second hand saddles must be returned in the same condition in which they were sold. Any second hand saddle purchased from David Dyer Saddles are your responsibility and we expect you to take care of them, they must not be exposed to wet weather or ridden in with inappropriate clothing that could damage the saddle. If a second hand saddle comes back to David Dyer Saddles damaged structurally or cosmetically you will be liable and deductions either partial or total will be taken from your refund.
Once your saddle has been sold and the 14 day returns period has been completed our office will try to contact you to arrange payment (this may be slightly longer if the saddle has been shipped abroad). We will need your bank details in order to make a bank transfer. If you haven’t been contacted, please do contact the office every couple of months to see if your saddle has been sold. We do our best to make timely payments but if contact details change with us being made aware, this can slow down the payment process.