View terms and conditions specific to our interest free finance
View terms and conditions specific to our second hand saddles
David Dyer Saddles Company Details
Saddle Advancement Company Limited
Trading as David Dyer Saddles
Jenda House, Cray Road, Sidcup, Kent. DA14 5DP
Company No:5179305
VAT Reg: GB 405 3374 76
David Dyer Saddles is one of the largest stockists of saddles in the UK. We stock over 400 saddles representing all the top names in Saddlery, all at very competitive prices. We are members of the British Equestrian Trade Association; BETA, and the Society of Master Saddlers.
Please be aware that all our products are available to be fitted by our saddle fitters and saddles may have been placed on horses access suitability during a saddle fitting. Saddles sold as ‘new’ means that they have not been ridden for longer than a trial/saddle fitting. Saddles advertised as ‘new’ does not necessarily mean that they have been manufactured in the year they are being advertised.
Availability
All products and services are subject to availability and may be withdrawn at any time, including after you have placed your order. If your order cannot be fulfilled you will be informed and offered an alternative.
Direct Dispatch from Suppliers
From time to time, we may arrange for certain products to be dispatched directly from one of our trusted suppliers. This is done to ensure the quickest and most efficient delivery of your order.
Where an item is shipped directly from a supplier:
Please be assured that all orders remain subject to our standard Terms & Conditions, and we remain your point of contact for any queries, returns, or aftercare.
Prices
Screen prices include Value Added Tax, where this is applicable.
Every effort will be made to maintain the prices shown on the website. However, we reserve the right to discontinue any item from those shown and to amend prices when necessary.
Payment is by credit card, PayPal, Omni Capital Retail Finance or Clearpay. All prices are in pounds sterling inclusive of VAT where applicable. We accept Visa, Mastercard, American Express and Switch. Credit card transactions are secure and are processed on-line
Credit Card Security
Credit card security is provided through Barclaycard EDPQ. To ensure the security of credit card transactions, we use Barclaycarad eDPQ Hosted Payment Page.
All credit card transactions are processed on-line using Barclaycard EDPQ. You will receive on-line confirmation of payment authorisation.
David Dyer Saddles take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from David Dyer Saddles.
We aim to dispatch in-stock items within 1–2 working days (please note we do not dispatch at weekends). If an item is marked special order only, we will contact you to confirm details and provide an estimated delivery time.
During periods of high demand, dispatch and delivery times may be extended — we will keep you informed if this happens.
All orders are sent via Royal Mail or DPD, with tracking included on most services. Deliveries are usually made between 8am and 6pm.
Standard Delivery (2–4 working days) – £5.95
Express Delivery (1–2 working days) – £7.95
Saddle Delivery (DPD) – £15.00
Express Saddle Delivery (DPD) – £18.00
Free UK Standard Delivery on all orders over £100 (excluding saddles).
From £11.99 depending on parcel size and weight.
International postage costs vary by parcel size, weight, and destination. The final shipping charge will be confirmed at checkout.
David Dyer Saddles operates on a Delivery Duty Unpaid (DDU) basis. This means all import duties, customs charges, and local taxes are the responsibility of the buyer. Your courier will contact you directly for payment before delivery.
Post-Brexit, EU customers may be charged additional customs and VAT by their local authorities. Please check with your local customs office before ordering.
If customs charges are refused and the parcel is returned to us, shipping fees will be deducted from any refund. Please note: returns sent back via customs can take up to 3 months to arrive.
Please check your parcel carefully upon delivery. If items are missing or damaged, note this with the courier and inform us within 3 working days. We cannot accept claims made outside of this time frame.
UK orders include 20% VAT.
Orders placed from outside the UK are VAT-free (deducted automatically at checkout).
We reserve the right to amend delivery services and charges at any time.
Delivery times are estimates and cannot be guaranteed.
By placing an order, you accept responsibility for any customs, duty, or import fees due on international deliveries.
Please note that Express Delivery services are not available in certain parts of Scotland, Northern Ireland, or UK offshore islands.
Any sales offered by David Dyer Saddles only apply to new products. Any second hand products will not be included in sales promotions. These offers only apply to website orders, they cannot be used in conjunction with a saddle fitting appointment or instore purchases.
The welcome code discount does not apply to saddles, accessories only.
Website discount codes exclude products from the following brands, FlexOn, Kentucky, Eskadron, Erreplus, Prestige and Pikeur.
The Black Friday Sale is within a set date time frame and applies to online orders only. It does not apply to any saddles sold by our saddle fitters or appointment fees. The Black Friday codes exclude Second Hand Saddles and Supplements.
Promotional Codes
Promotional Voucher Codes are issued from time to time in promotions at the discretion of David Dyer Saddles.
If you acquire a discount or promotional code for David Dyer Saddles it is only valid for on-line orders made through this website and not in our shop or by phone.
Sale Saddles
Please note that sale saddles are new, but may have minor signs of wear as they may have been used in a saddle fit.
At David Dyer Saddles, we understand how important it is to find the right saddle for you and your horse. Our Saddle Trial scheme allows you to try a saddle before deciding whether it is right for you.
Please read these terms carefully before ordering a saddle on trial. They should be read alongside our general Terms & Conditions and Returns Policy.
When you order a saddle on trial, you pay the full purchase price at checkout.
You then have 7 calendar days to assess the saddle's fit, comfort and suitability for you and your horse.
If you are happy with the saddle, simply keep it. There is nothing further to pay.
If the saddle is unsuitable, you can return it under our voluntary Saddle Trial scheme, subject to the conditions below.
A standard £10 saddle trial fee applies to returns accepted under this voluntary scheme.
Your statutory consumer rights remain unaffected.
Your trial begins on the day your saddle is delivered to you or collected from our office. This is counted as Day 1.
You have 7 calendar days to trial the saddle, including weekends and bank holidays.
Once your trial ends, you have an additional 2 working days for the saddle to be returned to David Dyer Saddles.
Your saddle must be received by us no later than the end of the second working day following your trial.
Working days are Monday to Friday, excluding bank holidays in England and Wales.
The additional return allowance is for returning the saddle and does not extend your riding trial.
If you return your saddle within the agreed voluntary trial period, we will refund the purchase price, less the standard £10 saddle trial fee.
If you decide to keep the saddle, there is nothing further to pay.
Additional charges may apply for optional collection, late returns or the condition of the saddle, as explained below.
These voluntary trial charges do not apply where they would conflict with your statutory cancellation rights.
We understand that unexpected delays can happen. However, while a saddle is away on trial, it is unavailable for other customers to purchase.
If your saddle is not received within the agreed return period, the following charges apply under our voluntary Saddle Trial scheme:
Trial period: 7 calendar days from receipt or collection.
Return allowance: 2 additional working days for the saddle to reach us.
Late-return period: A further 14 calendar days, charged at £5 per calendar day.
Maximum late-return charge: £70.
Late-return charges begin on the calendar day immediately following your return deadline and include weekends and bank holidays.
Any applicable late-return charges will be deducted from your refund.
If the saddle has not been returned by the end of the additional 14-calendar-day late-return period, we will treat the saddle as retained under our voluntary trial arrangement, unless a statutory cancellation or other legal right applies.
The late-return period does not extend the time during which you may ride in or trial the saddle.
If you anticipate any difficulty meeting your return deadline, please contact us on 020 8308 0500 as soon as possible.
We may agree to extend a deadline or waive a charge in exceptional circumstances, at our discretion.
We ask that you take reasonable care of the saddle while it is in your possession.
The saddle should be returned in substantially the same condition in which it was supplied, allowing for reasonable handling and careful trial use permitted under our voluntary scheme.
Please:
Store and transport the saddle carefully to prevent damage.
Use it only to assess fit, comfort and suitability.
Check that it is suitable for your horse before riding, seeking professional saddle-fitting advice where necessary.
Avoid activities likely to cause excessive wear, scratching or damage.
Do not alter, repair, reflock or modify the saddle without our prior written agreement.
Return the saddle clean, dry and securely packaged.
A saddle returned excessively dirty may incur a reasonable cleaning charge of up to £5 under our voluntary trial scheme.
If a saddle is returned with significant damage or excessive wear, we will assess its condition individually and contact you before making any proposed deduction.
Any deduction will reflect reasonable, evidenced loss in value or necessary repair costs, rather than an automatic penalty.
Where a customer exercises statutory cancellation rights, any deduction for diminished value will be assessed in accordance with consumer law.
You can return your saddle using whichever method is most convenient for you.
Return in person
You are welcome to bring your saddle back to our office free of charge. Please call us beforehand on 020 8308 0500 to arrange a suitable time.
Arrange your own courier
You can arrange your own return using a fully insured and trackable courier service.
Please notify us when the saddle has been dispatched and provide the tracking number.
You are responsible for arranging and paying for this return service.
Let us arrange collection
If you prefer, we can arrange for DPD to collect the saddle from your address.
A £25 collection fee applies and will be deducted from your refund, provided you have agreed to this charge when requesting collection.
Please contact us to arrange a suitable collection date.
Packaging your saddle
Whichever return method you choose, please pack the saddle carefully and securely to prevent movement or damage during transit.
We recommend using the original packaging where possible, although other suitable protective packaging is acceptable.
Where you arrange your own courier, we strongly recommend ensuring that the full value of the saddle is covered by the courier's insurance.
Where we arrange DPD collection, we will deal directly with DPD regarding any loss or damage occurring while the saddle is in its care.
Important: For returns under our voluntary Saddle Trial scheme, the saddle must be received by us within the agreed return period to avoid late-return charges. Different dispatch deadlines apply where statutory cancellation rights are exercised.
Customers are responsible for the applicable outbound delivery charge when ordering a trial saddle for delivery.
Collecting a saddle from our office is free of charge.
If you return the saddle using your own courier, you are responsible for the return postage costs.
Alternatively, we can arrange DPD collection for £25.
Where a customer exercises statutory cancellation rights, any refund of the original delivery charge and responsibility for return costs will be handled in accordance with consumer law.
Once your saddle has been returned, we will assess its condition and calculate any applicable refund.
For returns accepted under our voluntary Saddle Trial scheme, this may include deductions for:
The standard £10 saddle trial fee.
The optional £25 DPD collection fee, where selected.
Applicable late-return charges.
Any reasonable, evidenced deductions relating to the saddle's condition.
We will contact you if any additional condition-related deductions are proposed.
Approved refunds will normally be made to the original payment method, subject to the terms of your payment provider.
Refunds arising from statutory cancellation will be processed within the timescales required by law.
We do not offer automatic exchanges under our Saddle Trial scheme.
If your saddle is unsuitable, please return it in accordance with these terms and contact our team to discuss an alternative.
We can advise you on other saddles that may be more suitable for you and your horse.
A professional saddle fitting may be the best way to identify a suitable replacement.
Any replacement saddle will be treated as a new order with its own trial period and applicable charges.
Our Saddle Trial scheme is available for mainland UK delivery addresses only.
We do not currently offer saddle trials to Northern Ireland, the Channel Islands, the Isle of Man, Scottish islands or overseas addresses.
Customers outside our trial delivery area may still purchase saddles outright, subject to our delivery arrangements.
Our Saddle Trial scheme is a voluntary service and does not replace or restrict your statutory consumer rights.
For most eligible online purchases, you have a legal right to cancel within 14 days after the day you receive your goods, without giving a reason.
If you exercise this right, you must notify us clearly of your decision to cancel within the statutory cancellation period. You then generally have a further 14 days to send the goods back.
You can notify us using our contact page or by another clear written statement.
Where statutory cancellation applies:
We will not deduct our standard £10 voluntary saddle trial fee merely because you have cancelled.
Our voluntary late-return charges will not override the statutory return period.
The original standard delivery charge will be refunded where required by law.
You will normally be responsible for the direct cost of returning the saddle, provided this was explained before purchase.
We may make a lawful deduction for diminished value caused by handling beyond what is necessary to establish the saddle's nature, characteristics and functioning.
Refunds will be made in accordance with the statutory requirements.
Your rights under the Consumer Rights Act 2015, including your rights in relation to faulty or misdescribed goods, are also unaffected.
By ordering a saddle under our voluntary Saddle Trial scheme, you confirm that you have read and understood these terms.
These conditions apply alongside our general Terms & Conditions and Returns Policy.
Nothing in these terms excludes or restricts your statutory consumer rights.
If you have any questions about our Saddle Trial scheme, please contact our knowledgeable team.
Telephone: 020 8308 0500
You can also get in touch using our website contact page.
We are always happy to offer advice before you order, helping you find the most suitable saddle for you and your horse.
Special orders are orders which have a bespoke element, are items that we do not hold in stock or have been personalised for you or your horse . These orders can not be cancelled or returned without written agreement from David Dyer Saddles. We will always try to cancel the order with the manufacturer, but once the product is in production most special orders can not be cancelled.
Customer cancellation of orders
Orders and parts thereof may be cancelled only by the written acceptance by David Dyer Saddles of such cancellation. We reserve the right to charge the purchaser with the amount of any losses or expenses directly or indirectly resulting from such cancellation. If we do not accept the cancellation, we reserve the right to recover the invoice price together with any additional losses incurred. If we have placed a deposit with a manufacturer or supplier in respect of an order, we may require you to reimburse such sum in the event of cancellation.
To download a returns form click here!
A full refund will be provided on any item returned to us in the original packaging, unsoiled, within 14 days for saddles or 28 days for accessories, for any reason. Alternatively the goods may be exchanged. Refunds or exchanges cannot be made before we receive the returned goods. Returns made after the permitted time or soiled goods will not be eligible for refund or exchange. Please pack carefully to avoid damage and don't forget to enclose the return form that was sent with your order. We reserve the right to make deductions to a refund if the product is damaged or shows signs of wear.
We recommend that you obtain a certificate of postage with adequate insurance from the Post Office if making a return, to enable you to make a claim for any loss or damage, as we are unable to compensate for return parcels that are lost or damaged in transit.
Please be aware when purchasing Acavallo Products that these products are sticky, so therefore we advise when trying you use with a saddle cloth closest to the horse. Acavallo Products can not be refunded if they have horse hair on them.
Failed Deliveries & Returned Parcels
Where an order is returned to us due to failed delivery attempts, refusal of delivery, incorrect address details provided by the customer, or customer-requested delivery amendments (including requests to leave parcels with neighbours or in safe places), David Dyer Saddles reserves the right to deduct any delivery and return carriage costs incurred from any refund due.
Customers are responsible for ensuring that someone is available to receive the parcel or that any alternative delivery instructions provided are suitable and secure.
Fairfax Bridle Exchanges
In order to get the correct fit for your horse we are happy to work with you on measurements for the bridle. We will do your first exchange free of charge and, beyond that, the customer will be required to pay postage to have items sent to them.
Commission and Finance
we are selling your second hand saddle on a commission basis, you should receive either an email estimate or written receipt with the details of the saddle being advertised and the agreed price. Please make sure that you provide the office with your email address and telephone number before leaving a saddle with us or with one of our saddle fitters. We will need this information to contact if you receive an offer on your saddle or if your saddle has been sold.
Standard commission for second hand saddles sold is 25% of the final sale price including VAT. This may be subject to change. Please be aware that it is the seller’s responsibility to make sure we have your accurate contact details including telephone number and email address at all times.
Second hand saddles are not available on finance unless arranged and agreed by the seller. Second hand saddles being advertised as available on finance have an increased commission rate of 30%.
Your Purchase
It is your responsibility to inspect any second hand saddle purchased via the website after they arrive and contact David Dyer Saddles via email sales@daviddyersaddles.co.uk if you believe that the condition or description of the saddle is not in accordance to the advert.
Second hand saddles are not safety checked; David Dyer Saddles is not responsible for the safety of second hand saddles sold via our website. We do our best to ensure that saddles are accurately described on the website and we make checks (external) to ensure saddles are fit for purpose i.e. tree, girth straps and flocking assessment, we do not drop the panel for (internal) checks.
David Dyer Saddles reserves the right to spend up to £50 on any second hand saddle to make them fit for sale. This will be deducted from the final sale price before the commission is taken.
Returns and Collections
Second hand saddles once sold have a 14 day returns period in which customers can cancel their order and return the saddle. Customers who are selling their saddles via David Dyer Saddles must be aware that payment will only be made after the completion of this 14-day period. We recommend that customers contact the office every two or three months to discuss the progress of the sales process.
Should you wish to collect a second hand saddle you have placed with David Dyer Saddles on a sale on commission basis, you may do so at any time providing the saddle is not out on trial or out with one of our saddle fitters. Please allow 7 working days from the date on which you request the return via sales@daviddyersaddles.co.uk for your saddle being ready for return. If you wish to use our courier service any return postage costs will be your responsibility.
All second hand saddles must be returned in the same condition in which they were sold. Any second hand saddle purchased from David Dyer Saddles are your responsibility and we expect you to take care of them, they must not be exposed to wet weather or ridden in with inappropriate clothing that could damage the saddle. If a second hand saddle comes back to David Dyer Saddles damaged structurally or cosmetically you will be liable and deductions either partial or total will be taken from your refund.
Free Delivery Eligibility Adjustment:
Orders that qualify for free delivery based on a minimum spend of £75 are subject to adjustment if items are returned. If the value of your order falls below the £75 threshold after a return is processed, the standard delivery charge will be deducted from your refund amount.
Payment
Once your saddle has been sold and the 14 day returns period has been completed our office will try to contact you to arrange payment (this may be slightly longer if the saddle has been shipped abroad). We will need your bank details in order to make a bank transfer. If you haven’t been contacted, please do contact the office every couple of months to see if your saddle has been sold. We do our best to make timely payments but if contact details change without us being made aware, this can slow down the payment process.
These terms apply when you order a bridle from David Dyer Saddles on our bridle bank. Please read them alongside our Terms & Conditions.
You pay the full price when you order, exactly as you would for any other purchase. You then have time to try the bridle. If it does not suit, you send it back to us and we refund you, less the fee set out below.
Bridles on the bank may show light signs of wear from previous trials. Each one is checked before it goes out.
Within 18 days of the order being dispatched. That is the single date we work to, and the one we will chase you on.
It is made up like this: we allow two days for the bridle to reach you, you have the full 14-day trial, and we allow two more days for it to travel back.
We refund the price you paid, less 10% of the retail price as the trial fee. There is nothing further to pay if you keep the bridle.
After the 18 days we charge GBP 2.00 per day, deducted from your refund, for up to a further 14 days.
If the bridle is not back with us within 32 days of ordering, no refund is due at all.
If something has gone wrong and you are going to be late, ring us on 020 8308 0500 rather than letting the days run.
Please clean the bridle before you send it back. Ordinary marks from careful trial use are fine and are not chargeable, but a bridle returned dirty may attract an additional charge.
Every returned bridle is inspected. Excessive wear or damage caused during the trial may mean further deductions from your refund.
You are responsible for getting the bridle back to us safely. It must be returned in its original packaging. Poorly packaged returns may mean further deductions.
You can either arrange return postage yourself, or ask us for a Royal Mail returns label, which costs £5.00 and is deducted from your refund.
If you have not ridden in it and simply need a different size, we will exchange it for another size with no trial fee. The bridle must come back to us as new. If it does not, the trial fee is charged as normal. Postage still applies.
If you have ridden in it and want to swap to a brand-new version of the same model, we can arrange that once the trial fee on the bridle you tried has been paid.
Each further bridle works the same way: the fee on the previous one has to be settled before the next goes out. We cover postage on the first exchange only; any exchange after that is at your cost.
The bridle bank is for mainland UK delivery addresses only. We cannot send a bank bridle to the Scottish islands, the Isle of Man, the Channel Islands, Northern Ireland or overseas. You are very welcome to buy one outright to any address we deliver to.
By ordering a bridle on the bank you confirm you have read and understood these terms and agree to them.
Ring us on 020 8308 0500, or use our contact page.
These terms apply when you order stirrups from David Dyer Saddles on our stirrup bank. Please read them alongside our Terms & Conditions.
You pay the full price when you order, exactly as you would for any other purchase. You then have time to try the stirrups. If they do not suit, you send them back to us and we refund you, less the fee set out below.
Stirrups on the bank may show some signs of wear from previous trial use. Each pair is checked before it goes out.
Within 18 days of the day you order. That is the single date we work to, and the one we will chase you on.
It is made up like this: we allow two days for the stirrups to reach you, you have the full 14-day trial, and we allow two more days for them to travel back.
We refund the price you paid, less 10% of the retail value as the trial fee. There is nothing further to pay if you keep the stirrups.
After the 18 days we charge GBP 2.00 per day, deducted from your refund, for up to a further 14 days.
If the stirrups are not back with us within 32 days of ordering, no refund is due at all.
If something has gone wrong and you are going to be late, ring us on 020 8308 0500 rather than letting the days run.
Please clean the stirrups before you send them back. Ordinary marks from careful trial use are fine and are not chargeable, but stirrups returned dirty may attract an additional charge.
Every returned pair is inspected. Excessive wear or damage caused during the trial may mean further reductions in your refund.
You are responsible for getting the stirrups back to us safely. They must be returned in their original packaging. Poorly packaged returns may mean further deductions.
You can either arrange return postage yourself, or ask us for a Royal Mail returns label, which costs £5.00 and is deducted from your refund.
We do not run exchanges on the stirrup bank. If the pair you tried does not suit, send them back for a refund and order the pair you would like to try next.
The stirrup bank is for mainland UK delivery addresses only. We cannot send bank stirrups to the Scottish islands, the Isle of Man, the Channel Islands, Northern Ireland or overseas. You are very welcome to buy a pair outright to any address we deliver to.
By ordering stirrups on the bank you confirm you have read and understood these terms and agree to them.
Ring us on 020 8308 0500, or use our contact page.
These terms apply when you order a girth from David Dyer Saddles on our girth bank. Please read them alongside our Terms & Conditions.
You pay the full price when you order, exactly as you would for any other purchase. You then have time to try the girth. If it does not suit, you send it back to us and we refund you, less the fee set out below.
Girths on the bank may show light signs of wear from previous trials. Each one is checked before it goes out.
Within 18 days of the day you order. That is the single date we work to, and the one we will chase you on.
It is made up like this: we allow two days for the girth to reach you, you have the full 14-day trial, and we allow two more days for it to travel back.
We refund the price you paid, less 10% of the retail price as the trial fee — so a 90% refund. There is nothing further to pay if you keep the girth.
Refunds are processed once the girth is safely back with us and has been checked.
After the 18 days we charge GBP 2.00 per day, deducted from your refund, for up to a further 14 days.
If the girth is not back with us within 32 days of ordering, no refund is due at all.
If something has gone wrong and you are going to be late, ring us on 020 8308 0500 rather than letting the days run.
Please clean the girth before you send it back. Ordinary marks from careful trial use are fine and are not chargeable, but a girth returned dirty may attract an additional charge.
Every returned girth is inspected. Excessive wear or damage caused during the trial may mean further deductions from your refund.
You are responsible for getting the girth back to us safely. It must be returned in its original packaging. Poorly packaged returns may mean further deductions.
You can either arrange return postage yourself, or ask us for a Royal Mail returns label, which costs £5.00 and is deducted from your refund.
If you have not used it and simply need a different size, we will exchange it for another size with no trial fee. The girth must come back to us as new. If it does not, the trial fee is charged as normal. Postage still applies.
If you have used it, each girth you try carries its own fee. For example: you try a 24 inch, then decide you need a 26 inch. The fee on the 24 inch is settled before the 26 inch is sent out.
We cover postage on the first exchange only; any exchange after that is at your cost.
The girth bank is for mainland UK delivery addresses only. We cannot send a bank girth to the Scottish islands, the Isle of Man, the Channel Islands, Northern Ireland or overseas. You are very welcome to buy one outright to any address we deliver to.
By ordering a girth on the bank you confirm you have read and understood these terms and agree to them.
Ring us on 020 8308 0500, or use our contact page.