David Dyer Saddles Company Details
Saddle Advancement Company Limited
Trading as David Dyer Saddles
Jenda House, Cray Road, Sidcup, Kent. DA14 5DP
VAT Reg: GB 405 3374 76
David Dyer Saddles is one of the largest stockists of saddles in the UK. We stock over 400 saddles representing all the top names in Saddlery, all at very competitive prices. We are members of the British Equestrian Trade Association; BETA, and the Society of Master Saddlers.
Please be aware that all our products are available to be fitted by our saddle fitters and saddles may have been placed on horses access suitability during a saddle fitting. Saddles sold as ‘new’ means that they have not been ridden for longer than a trial/saddle fitting. Saddles advertised as ‘new’ does not necessarily mean that they have been manufactured in the year they are being advertised.
All products and services are subject to availability and may be withdrawn at any time, including after you have placed your order. If your order cannot be fulfilled you will be informed and offered an alternative.
Screen prices include Value Added Tax, where this is applicable.
Every effort will be made to maintain the prices shown on the website. However, we reserve the right to discontinue any item from those shown and to amend prices when necessary.
Payment is by credit card, PayPal, Omni Capital Retail Finance or Clearpay. All prices are in pounds sterling inclusive of VAT where applicable. We accept Visa, Mastercard, American Express and Switch. Credit card transactions are secure and are processed on-line
Credit Card Security
Credit card security is provided through Barclaycard EDPQ. To ensure the security of credit card transactions, we use utilise Secure Socket Layer technology. All transactions are encrypted to SSL 128bit, using Thawte digital certificate technology.
All credit card transactions are processed on-line using Barclaycard EDPQ. You will receive on-line confirmation of payment authorisation.
David Dyer Saddles take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from David Dyer Saddles.
At times of exceptional demand, delivery may be extended, we will inform you accordingly.
All our deliveries are dispatched via DPD Couriers or Royal Mail. These may be delivered any time between 8am and 6pm.
Postage & Packing
Free UK postage - Royal Mail for UK orders above £75.00
UK standard delivery (2-4 working days delivery target) - £4.45 medium size parcel
UK (First Class Tracked) - £7.60 up to a medium size parcel
UK (Second Class Tracked) - £5.80 up to a medium size parcel
UK (2-4 working days delivery target) – Medium £5.20
UK (Next day delivery Target) – Medium Express £12.00
UK (next day delivery target) Large £17.00 signed for on delivery
Channel Islands (Which includes Jersey, Guernsey, Isle of Wight) prices start at- £11.99
International postage prices will be dependent on size and weight of goods.
Postage terms and conditions on Royal Mail services
Please be aware that since leaving the EU, all parcels being sent to Europe will be sent on a Euro Economy service and any customs charges are the responsibility of the recipient.
With the exception of Special Delivery Guaranteed by 9am, Special Delivery Guaranteed by 1pm and Special Delivery Guaranteed Returns, Royal Mail will aim but do not guarantee to deliver your items by the delivery times set out in the Parcels User Guide, except that we cannot give any target time for delivery for Items we accept for handing over to BFPO or for delivery to areas listed in the main exclusions in the Parcels User Guide.
We reserve the right to amend postage & packing prices as appropriate.
Damaged or Undelivered Goods
Please check the condition of your parcel on delivery prior to signing for acceptance. In the event that goods are missing or damaged on arrival please specify against your signature and inform us immediately, within 3 working days, otherwise no claim can be considered.
For all orders made from the UK, 20% VAT is added.
All other orders made from outside of the UK are VAT free. The VAT will be deducted form your order at checkout.
Customs charges and VAT associated to importing goods purchased from our website are the responsibility of the buyer. David Dyer Saddles are responsible for paying UK VAT on all sales, but do not cover local duties, surcharges, and taxes. Britain has recently left the European Union, so please check local customs rules before placing an order.
Any sales offered by David Dyer Saddles only apply to new products. Any second hand products will not be included in sales promotions. These offers only apply to website orders, they cannot be used in conjunction with a saddle fitting appointment or instore purchases.
Website discount codes exclude products from the following brands, FlexOn, Kentucky, Eskadron and Pikeur.
The Black Friday Sale is for 24 hours and applies to online orders only. It does not apply to any saddles sold by our saddle fitters or appointment fees.
Promotional Voucher Codes are issued from time to time in promotions at the discretion of David Dyer Saddles.
If you acquire a discount or promotional code for David Dyer Saddles it is only valid for on-line orders made through this website and not in our shop or by phone.
Please note that sale saddles are new, but may have minor signs of wear as they may have been used in a saddle fit.
Special orders are orders which have a bespoke element, are items that we do not hold in stock or have been personalised for you or your horse . These orders can not be cancelled or returned without written agreement from David Dyer Saddles. We will always try to cancel the order with the manufacturer, but once the product is in production most special orders can not be cancelled.
Customer cancellation of orders
Orders and parts thereof may be cancelled only by the written acceptance by David Dyer Saddles of such cancellation. We reserve the right to charge the purchaser with the amount of any losses or expenses directly or indirectly resulting from such cancellation. If we do not accept the cancellation, we reserve the right to recover the invoice price together with any additional losses incurred. If we have placed a deposit with a manufacturer or supplier in respect of an order, we may require you to reimburse such sum in the event of cancellation.
To download a returns form click here!
A full refund will be provided on any item returned to us in the original packaging, unsoiled, within 14 days for saddles or 28 days for accessories, for any reason. Alternatively the goods may be exchanged. Refunds or exchanges cannot be made before we receive the returned goods. Returns made after the permitted time or soiled goods will not be eligible for refund or exchange. Please pack carefully to avoid damage and don't forget to enclose the return form that was sent with your order. We reserve the right to make deductions to a refund if the product is damaged or shows signs of wear. We offer free exchanges for goods being shipped within the UK.
We are happy to provide a returns label free of charge, which can be emailed to you, for orders over £100 (this does not include saddles) if you require an exchange. For exchanges on orders under the value of £100 we can provide a returns label at a charge of £6. If you require a refund we can email a returns label to you and £6 will be deducted from the amount refunded.
We recommend that you obtain a certificate of postage with adequate insurance from the Post Office if making a return, to enable you to make a claim for any loss or damage, as we are unable to compensate for return parcels that are lost or damaged in transit.
Please be aware when purchasing Acavallo Products that these products are sticky, so therefore we advise when trying you use with a saddle cloth closest to the horse. Acavallo Products can not be refunded if they have horse hair on them.
Fairfax Bridle Exchanges
In order to get the correct fit for your horse we are happy to work with you on measurements for the bridle. We will do up to 2 exchanges free of charge and, beyond that, the customer will be required to pay postage to have items sent to them.
Commission and Finance
we are selling your second hand saddle on a commission basis, you should receive either an email estimate or written receipt with the details of the saddle being advertised and the agreed price. Please make sure that you provide the office with your email address and telephone number before leaving a saddle with us or with one of our saddle fitters. We will need this information to contact if you receive an offer on your saddle or if your saddle has been sold.
Standard commission for second hand saddles sold is 25% of the final sale price including VAT. This may be subject to change. Please be aware that it is the seller’s responsibility to make sure we have your accurate contact details including telephone number and email address at all times.
Second hand saddles are not available on finance unless arranged and agreed by the seller. Second hand saddles being advertised as available on finance have an increased commission rate of 30%.
It is your responsibility to inspect any second hand saddle purchased via the website after they arrive and contact David Dyer Saddles via email email@example.com if you believe that the condition or description of the saddle is not in accordance to the advert.
Second hand saddles are not safety checked; David Dyer Saddles is not responsible for the safety of second hand saddles sold via our website. We do our best to ensure that saddles are accurately described on the website and we make checks (external) to ensure saddles are fit for purpose i.e. tree, girth straps and flocking assessment, we do not drop the panel for (internal) checks.
David Dyer Saddles reserves the right to spend up to £50 on any second hand saddle to make them fit for sale. This will be deducted from the final sale price before the commission is taken.
Returns and Collections
Second hand saddles once sold have a 14 day returns period in which customers can cancel their order and return the saddle. Customers who are selling their saddles via David Dyer Saddles must be aware that payment will only be made after the completion of this 14-day period. We recommend that customers contact the office every two or three months to discuss the progress of the sales process.
Should you wish to collect a second hand saddle you have placed with David Dyer Saddles on a sale on commission basis, you may do so at any time providing the saddle is not out on trial or out with one of our saddle fitters. Please allow 7 working days from the date on which you request the return via firstname.lastname@example.org for your saddle being ready for return. If you wish to use our courier service any return postage costs will be your responsibility.
All second hand saddles must be returned in the same condition in which they were sold. Any second hand saddle purchased from David Dyer Saddles are your responsibility and we expect you to take care of them, they must not be exposed to wet weather or ridden in with inappropriate clothing that could damage the saddle. If a second hand saddle comes back to David Dyer Saddles damaged structurally or cosmetically you will be liable and deductions either partial or total will be taken from your refund.
Once your saddle has been sold and the 14 day returns period has been completed our office will try to contact you to arrange payment (this may be slightly longer if the saddle has been shipped abroad). We will need your bank details in order to make a bank transfer. If you haven’t been contacted, please do contact the office every couple of months to see if your saddle has been sold. We do our best to make timely payments but if contact details change without us being made aware, this can slow down the payment process.