We aim to hold stock of all major lines illustrated on our website and aim to despatch goods within 48 hours of receiving an order. Any items flagged special order only; we will call to confirm details and give an indication of estimated delivery times.
At times of exceptional demand, delivery may be extended, we will inform you accordingly.
All our deliveries are dispatched via Parcelforce Couriers or Royal Mail. These may be delivered any time between 8am and 6pm.
Postage & Packing
Free UK postage - Free tracked 1st class postage for UK orders above £60.00
UK (2-4 working days delivery target) - £3.60 - £4.95 depending on size and weight of goods
UK (First Class Tracked) - £7.40 up to a medium-size parcel
UK (Second Class Tracked) - £5.60 up to a medium-size parcel
UK (2-4 working days delivery target) £14.00 large parcel signed for on delivery
Channel Islands (Which includes Jersey, Guernsey, Isle of Wight) prices start at- £11.99
International postage prices will be dependent on size and weight of goods.
Postage terms and conditions on Royal Mail services
Please be aware that since leaving the EU, all parcels being sent to Europe will be sent on a Euro Economy service and any customs charges are the responsibility of the recipient.
With the exception of Special Delivery Guaranteed by 9am, Special Delivery Guaranteed by 1pm and Special Delivery Guaranteed Returns, Royal Mail will aim but do not guarantee to deliver your items by the delivery times set out in the Parcels User Guide, except that we cannot give any target time for delivery for Items we accept for handing over to BFPO or for delivery to areas listed in the main exclusions in the Parcels User Guide.
We reserve the right to amend postage & packing prices as appropriate.
To download the returns form click here!
A full refund will be provided on any item returned to us in the original packaging, unsoiled, within 14 days, for any reason. Alternatively the goods may be exchanged. Refunds or exchanges cannot be made before we receive the returned goods. Returns made after 14 days or soiled goods will not be eligible for refund or exchange. Please pack carefully to avoid damage and don't forget to enclose the return form that was sent with your order. We reserve the right to make deductions to a refund if the product is damaged or shows signs of wear. We offer free exchanges for goods being shipped within the UK.
We recommend that you obtain a certificate of postage with adequate insurance from the Post Office if making a return, to enable you to make a claim for any loss or damage, as we are unable to compensate for return parcels that are lost or damaged in transit.
Please be aware when purchasing Acavallo Products that these products are sticky, so therefore we advise when trying you use with a saddle cloth closest to the horse. Acavallo Products can not be refunded if they have horse hair on them.